Measuring patient satisfaction

At Capio, we continuously measure patient satisfaction at all our hospitals and clinics. Among other things, we measure the treatment and service that our patients have received from us.

Below you can see the latest reports.

External measurement of patient satisfaction

Our own satisfaction survey is a supplement to the nationwide 'LUP' (National Survey of Patient Experience), which is conducted annually among all public and private hospitals by the Unit for Evaluation and User Involvement under the Capital Region of Denmark.

Both LUP and our own internal measurements are a powerful tool to constantly improve the quality of our work and ensure that our quality standards are met in relation to the Danish Quality Model.

Below you can see how Capio has performed in the latest LUP survey and find links to the results of the LUP surveys. The link also gives you access to an overview of how Capio (formerly CFR Hospitals) performs compared to other public and private hospitals in Denmark.

The LUP survey 2023

Capio Private Hospital performs very well in the latest LUP survey from 2023. We appreciate the patients' fine assessment of our hospital and work and are both happy and proud of the results of the survey.

The 2023 LUP results show that Capio Private Hospital performs well compared to national averages, with particularly high scores in areas such as patient involvement and information. Patients emphasize that they feel well informed and involved in decisions about their treatment.

Our focus going forward

We actively use the results from LUP 2023 to continue our work to improve the patient experience. We are dedicated to ensuring high quality in all aspects of treatment and continuously listen to patient feedback. It is important to us that our service is the same in both inpatient and outpatient departments. Therefore, Capio's Quality Council has initiated work with the LUP survey's focus points for the organization, with a particular focus on two key things: To show calmness around the patient process and to optimize our information to patients, both through dialogue and written material.

See the results from LUP here

Want to give us feedback?

At Capio, we are constantly working to get better. That's why we need your help to know what we do well or what we can do better.

Give us your praise or tell us how we can improve via email - info@capio.dk

If you have been a patient with us in 2022 and have not received a text message with a link to our satisfaction survey, we hope you will help us by completing the survey via the link here.