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Do you know your options and rights as a patient in Denmark?

We help you understand your patient rights within the Danish healthcare system. As a patient, you have the right to receive treatment within your assessment rights and treatment guarantee. You also have the right to professional advice, access to your own health data, the opportunity to file complaints, and the right to compensation in case of malpractice. If you are insured, you can often obtain the right to treatment outside the public healthcare system. Learn more about your rights and options as a patient below.

The public patient rights Use your health insurance

Treatment options in Capio

Do you have health insurance?

If you have health insurance, you may be able to use it to get a quick assessment and treatment at Capio.

Read more here

Are you a public sector patient?

If the waiting time in the public sector is long, you often have the option of being examined and treated at Capio.

Read more here

Are you paying out of pocket?

At Capio, you also have the option to pay for rapid assessment and treatment yourself.

..

Read more here

Have you considered a corporate agreement with Capio?

Capio offers flexible healthcare agreements so you can easily take care of your employees' health.

Read more here

Your preferred healthcare partner

At Capio, we understand that good health is essential to your quality of life. We strive to make healthcare personalized and accessible to everyone, regardless of your specific needs.

Capio is nationwide with locations in Jutland, Funen and Zealand, and our team of experienced specialists are ready to guide you towards better health. Whether you come to us through your health insurance, the public sector or you choose to pay yourself, our goal is to provide fast and professional service.

We want to be your preferred healthcare partner throughout your life - here to help you when you need it.

The Health Act protects you as a patient

The Danish Health Act covers the rules that apply to all patients when they use the healthcare system. The rules also apply to anyone with a healthcare license who works with patient care.

The main purpose of the law is to protect patients' fundamental rights, including respect for their dignity and right to make their own decisions. The law also works to strengthen the relationship between patients and their healthcare providers based on trust and confidentiality, and it ensures that patients receive treatment on time.

Learn more about your rights as a patient below.

About the right to assessment and the treatment guarantee

If you fall ill, you have the right to a rapid assessment of your condition within 30 days, as determined by the public healthcare system. If the public system is unable to meet this deadline, you can be treated elsewhere, including in the private sector.

The treatment guarantee ensures you treatment within 30 days by 2025. If the public system cannot meet this, treatment can often take place at an alternative treatment center, provided your diagnosis is established.

Read more about your rights as a public patient.

Assessment and treatment in the private sector

In many cases, you are entitled to assessment and treatment in the private sector if the assessment right or treatment guarantee is exceeded. Find more guidance below if you are:

  • Patient in the public healthcare system
  • Patient who wants to activate your health insurance
  • Patient who wants to pay for assessment/treatment out of pocket

Complaints and compensation

Complaints and compensation

Right to information

A good treatment process is based on mutual trust. As a patient, you have the right to receive information about your health condition and treatment options if you are at least 15 years old.

If a patient is under 15 years of age, the person(s) with parental authority must be informed. The child can be involved to the extent that they are able to understand the treatment situation.

As a patient, you need to be informed:

  • Diagnosis
  • Treatment options
  • Risks and side effects of a test or treatment. The information needs to be more comprehensive when the treatment involves an imminent risk of serious side effects and complications, whereas minor, routine and harmless procedures do not require such intensive information
  • Consequences if you do not want treatment
  • The treatment process and outcome of the treatment

As a patient, you also have the right to refuse information about your health condition and treatment options, including the risk of complications and side effects.

If you do not wish to know the result of an examination/treatment, this must be respected.

Where can I read more?

  • Health Act §16, Act no. 913 of 13.7.2010
  • Executive Order no. 665 of November 14, 1998 on information and consent and on the disclosure of health information, etc.

You can read more at retsinformation.dk

Self-determination and consent to treatment

As a patient, you decide whether an offered examination or treatment should begin. Your consent must be given based on the information you have been given. You can always withdraw your consent.

In most situations, it will be assumed that you are consenting to treatment if you do not withdraw your consent. In a longer course of treatment, you can withdraw at any time.

Where can I read more?

  • Danish Health Act, Act no. 913 of 13.7.2010§§ 15-16 Informed consent and participation in decisions
    § 17 Minors
    § Section 18 Patients who permanently lack the ability to give informed consent
    § Section 19 Immediate need for treatment
    § 20 Patient involvement
    §§ Sections 22-25 Self-determination in special cases
  • Executive Order no. 665 of September 14, 1998 on information and consent and on the disclosure of health information, etc.
  • Service Act § 63, Act no. 941 of 1.10.2009

Access to documents

As a patient, you have the right to access your medical records. This means that you have the right to see the record and, if necessary, get a copy of it.

Your medical record contains all important information about the reason for contact, diagnosis, course of illness, medication prescriptions and examination results/operations. Information about and consent to treatment must also be included in the medical record.

The right to view your medical record only applies if it was written after January 1, 1994. However, you can view hospital records for records written after January 1, 1987.

How to request access to documents

If you want access to your medical records, you must request it from the relevant department or healthcare professional. It is the authority, institution or healthcare professional who has the medical record who decides whether to grant access.

You should be aware that when you have requested access to your jounal at a hospital, this should be understood as a request for access to the medical record.

If you want access to the nursing records, you must specifically request this.

If you have requested access to your medical records, your request must be answered within 10 days of your request. This does not mean that you are entitled to access within 10 days, but that you must be notified within 10 days of when you can expect to receive access.

For records in the medical record prior to January 1, 2010, the right of access may be restricted if it is necessary for your or other people's vital interests. A refusal must be given in writing and the refusal must be justified.

An appeal against a refusal of access can be sent to the Danish Patient Safety Authority.

Power of attorney

As a patient, you can authorize another person to obtain medical records.

Specifically for persons under 18 years of age

If you are over 15 years old, you have the right to access your medical records yourself, unless your doctor deems you are not mature enough to do so.

If you are under the age of 15, the person(s) with parental authority has the right to access your medical records on your behalf if it is necessary to protect your interests.

As a general rule, the person(s) with parental authority may access your medical records when you are under the age of 18. Access can be restricted for the custodial parent(s) if there are crucial considerations for you or others. Examples include cases where the medical record contains information about the use of contraception, abortion procedures or treatment of STDs without the parents' knowledge.

The non-custodial parent has the right to be informed about the child's conditions by the health care system, private hospitals and private practitioners.

An authority is only obliged to disclose information about the child if there is a specific request for information from a parent who does not share custody. Thus, there is no obligation to provide information on an ongoing basis, and a request for general information does not have to be met.

Information may be refused if it is likely to be detrimental to the child.

Confidential information about the custodial parent(s) must not be given, even in cases where it seems natural in connection with the information about the child's circumstances.

Where can I read more?

  • Danish Health Act, Act no. 913 of 13.7.2010§§ 15-16 Informed consent and participation in decisions
    § 17 Minors
    § Section 18 Patients who permanently lack the ability to give informed consent
    § Section 19 Immediate need for treatment
    § 20 Patient involvement
    §§ Sections 22-25 Self-determination in special cases
  • Executive Order no. 665 of September 14, 1998 on information and consent and on the disclosure of health information, etc.
  • Service Act § 63, Act no. 941 of 1.10.2009

Duty of confidentiality

Healthcare professionals are bound by professional secrecy. Information about your health and other personal matters is confidential and is therefore covered by professional secrecy.

The duty of confidentiality also applies to next of kin. This means that as a close relative, you are only entitled to receive information about your spouse, for example, if your spouse has given consent.

You decide who can receive information about your health, and you have the right to object to the disclosure of information about you to other persons, relatives or authorities.

Contact Capio for further guidance

  • Capio Aalborg: 9839 2244
  • Capio Aarhus: 8612 1186
  • Capio Hellerup: 3977 7070
  • Capio Odense: 6548 7070
  • Capio Viborg: 8725 0899
  • Capio MR Aarhus: 8612 1200
  • Capio MR Viborg: 8725 0890
Do you want us to call you?

Trustpilot

Back surgery at Capio

I had lower back surgery at Capio Hellerup over a year ago. I have been incredibly happy with the treatment I received during my hospitalization by both doctors and nurses and the follow-ups they gave me. Huge praise from here.

Hip replacement surgery

I had surgery on Wednesday, December 13th at Capio Aalborg and despite the circumstances, I had a good stay where I got answers to all my questions. I met a staff with great competence and empathy, so I can only give my best recommendations.
Thank you very much for everything.

Thanks to Capio

Thank you to Capio for super good and very competent treatment. They made me feel safe, super skilled at explaining themselves so I could also understand it. A doctor I will never forget, sweet, smiling and with a great sense of humor just to my taste 🤩🥰

Incredibly friendly staff

Incredibly friendly staff. Quickly got an appointment for an examination and then an appointment for surgery. Definitely recommend Capio Odense to others who want to make use of their health insurance. Definitely 5 stars from here.

You have the option to be assessed and treated privately

In Denmark, patient rights are fundamental and ensure access to quality treatment for all citizens. These rights apply regardless of whether treatment is provided through the public healthcare system, via private health insurance, or as a self-pay patient.

Find more guidance below if you are:

  • Patient referred to private via the public healthcare system
  • Patient who wants to activate your health insurance
  • Patient who wants to pay for assessment/treatment out of pocket

General patient rights in Denmark include confidentiality, the right to informed consent, access to one's own health information and the right to complain. Read more here:

  • Quality in Capio

Local and national

Capio is a versatile private hospital with a wide range of medical specialties represented. With departments in Hellerup, Odense, Aarhus, Viborg and Aalborg, we are Denmark's second largest private hospital.

We offer examination and treatment for a wide range of patients, whether you come through your private health insurance, through the public sector or as a self-payer. If you have a problem that is best solved in the public sector, we will help you on your way.

Find your department
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capio-private hospital
1

Capio Aalborg

John F. Kennedys Plads 1,
9000 Aalborg

E-mail: aalborg@secure.capio.dk
Phone: 9839 2244

2

Capio Aarhus

Margrethepladsen 3,
8000 Aarhus C

E-mail: aarhus@secure.capio.dk
Phone: 8612 1186

3

Capio Viborg

Viborg Stadion Center
Stadion Allé 7,
8800 Viborg

E-mail: viborg@secure.capio.dk
Phone: 8725 0899

4

Capio Odense

Odense Pantheonsgade 25,
5000 Odense C

E-mail: odense@secure.capio.dk
Phone: 6548 7070

5

Capio Hellerup

Hans Bekkevolds Allé 2B,
2900 Hellerup
Tel: 3977 7070
Mail: hellerup@secure.capio.dk

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Our mission

Improving health through constant innovation

Contact Capio

Aalborg: 9839 2244 / aalborg@secure.capio.dk

Aarhus: 8612 1186 / aarhus@secure.capio.dk

Aarhus MR: 8612 1200 / mr.aarhus@secure.capio.dk

Hellerup: 3977 7070 / hellerup@secure.capio.dk

Odense: 6548 7070 / odense@secure.capio.dk

Viborg: 8725 0899 / viborg@secure.capio.dk

Viborg MR: 8725 0890 / mr.viborg@secure.capio.dk

Press inquiries: presse@capio.dk

 
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