If the waiting time in the public sector is long and it is not possible to meet the assessment guarantee or treatment guarantee, you can in many cases be examined and treated at one of Capio Privathospital's departments around the country.
If the assessment guarantee or treatment guarantee has been exceeded, you can usually be referred to the private sector.
If you wish to be examined or treated at Capio Private Hospital, please contact the Patient Guidance/Patient Office in your region. You can find their contact information in the menu below.
You are always welcome to contact Capio if you have any questions.
You can see our waiting times at My Hospital Choice.
Important to know about the right of investigation - 30 days
When you become ill, you are entitled to a preliminary examination and a diagnosis of your condition within 30 days in accordance with the public right to diagnosis.
If your hospital cannot meet the deadline, your region must arrange for you to be examined at another hospital or at a private hospital that the region has an agreement with, such as Capio Privathospital.
The assessment guarantee ensures that you as a patient avoid long processes in the hospital system with many different examinations.
Call us for more information about our assessment and treatment options.
Important to know about the treatment guarantee - 30 days in 2025
The treatment guarantee ensures you will receive treatment within 30 days in 2025.
If this cannot be met in the public sector, the treatment can be carried out at Capio Private Hospital if:
The waiting time is calculated from the date the hospital in your home region receives a referral from your doctor until the date treatment can begin.
Call us to learn more about your rights and whether we offer treatment for your specific condition.
About extended free choice of hospital
This is "Extended free choice of hospital", which allows you to have a preliminary examination and treatment at Capio Private Hospital.
You can read more about Extended free choice of hospital and the waiting time guarantee here.
Find contact info for your patient advisor/patient office
Here you will find contact information for the patient office/patient advisor in your region.
Right to information
Here you will find contact information for the patient office/patient advisor in your region.
Self-determination and consent to treatment
Here you will find contact information for the patient office/patient advisor in your region.
Access to documents
As a patient, you have the right to access your medical records. This means that you have the right to see the record and, if necessary, get a copy of it.
Your medical record contains all important information about the reason for contact, diagnosis, course of illness, medication prescriptions and examination results/operations. Information about and consent to treatment must also be included in the medical record.
The right to view your medical record only applies if it was written after January 1, 1994. However, you can view hospital records for records written after January 1, 1987.
If you want access to your medical records, you must request it from the relevant department or healthcare professional. It is the authority, institution or healthcare professional who has the medical record who decides whether to grant access.
You should be aware that when you have requested access to your jounal at a hospital, this should be understood as a request for access to the medical record.
If you want access to the nursing records, you must specifically request this.
If you have requested access to your medical records, your request must be answered within 10 days of your request. This does not mean that you are entitled to access within 10 days, but that you must be notified within 10 days of when you can expect to receive access.
For records in the medical record prior to January 1, 2010, the right of access may be restricted if it is necessary for your or other people's vital interests. A refusal must be given in writing and the refusal must be justified.
An appeal against a refusal of access can be sent to the Danish Patient Safety Authority.
As a patient, you can authorize another person to obtain medical records.
If you are over 15 years old, you have the right to access your medical records yourself, unless your doctor deems you are not mature enough to do so.
If you are under the age of 15, the person(s) with parental authority has the right to access your medical records on your behalf if it is necessary to protect your interests.
As a general rule, the person(s) with parental authority may access your medical records when you are under the age of 18. Access can be restricted for the custodial parent(s) if there are crucial considerations for you or others. Examples include cases where the medical record contains information about the use of contraception, abortion procedures or treatment of STDs without the parents' knowledge.
The non-custodial parent has the right to be informed about the child's conditions by the health care system, private hospitals and private practitioners.
An authority is only obliged to disclose information about the child if there is a specific request for information from a parent who does not share custody. Thus, there is no obligation to provide information on an ongoing basis, and a request for general information does not have to be met.
Information may be refused if it is likely to be detrimental to the child.
Confidential information about the custodial parent(s) must not be given, even in cases where it seems natural in connection with the information about the child's circumstances.
Duty of confidentiality
Healthcare professionals are bound by professional secrecy. Information about your health and other personal matters is confidential and is therefore covered by professional secrecy.
The duty of confidentiality also applies to next of kin. This means that as a close relative, you are only entitled to receive information about your spouse, for example, if your spouse has given consent.
You decide who can receive information about your health, and you have the right to object to the disclosure of information about you to other persons, relatives or authorities.
At Capio, we understand that good health is essential to your quality of life. We strive to make healthcare personalized and accessible to everyone, regardless of your specific needs.
Capio is nationwide with locations in Jutland, Funen and Zealand, and our team of experienced specialists are ready to guide you towards better health. Whether you come to us through your health insurance, the public sector or you choose to pay yourself, our goal is to provide fast and professional service.
We want to be your preferred healthcare partner throughout your life - here to help you when you need it.
Back surgery at Capio
I had lower back surgery at Capio Hellerup over a year ago. I have been incredibly happy with the treatment I received during my hospitalization by both doctors and nurses and the follow-ups they gave me. Huge praise from here.
Hip replacement surgery
I had surgery on Wednesday, December 13th at Capio Aalborg and despite the circumstances, I had a good stay where I got answers to all my questions. I met a staff with great competence and empathy, so I can only give my best recommendations.
Thank you very much for everything.
Thanks to Capio
Thank you to Capio for super good and very competent treatment. They made me feel safe, super skilled at explaining themselves so I could also understand it. A doctor I will never forget, sweet, smiling and with a great sense of humor just to my taste 🤩🥰
Incredibly friendly staff
Incredibly friendly staff. Quickly got an appointment for an examination and then an appointment for surgery. Definitely recommend Capio Odense to others who want to make use of their health insurance. Definitely 5 stars from here.
Our skilled medical secretaries are ready to help you.
Also find the address and opening hours of your local Capio branch.
Capio is a versatile private hospital with a wide range of medical specialties represented. With departments in Hellerup, Odense, Aarhus, Viborg and Aalborg, we are Denmark's second largest private hospital.
We offer examination and treatment for a wide range of patients, whether you come through your private health insurance, through the public sector or as a self-payer. If you have a problem that is best solved in the public sector, we will help you on your way.
Viborg Stadion Center
Stadion Allé 7,
8800 Viborg
E-mail: viborg@secure.capio.dk
Phone: 8725 0899
Hans Bekkevolds Allé 2B,
2900 Hellerup
Tel: 3977 7070
Mail: hellerup@secure.capio.dk
Aalborg: 9839 2244 / aalborg@secure.capio.dk
Aarhus: 8612 1186 / aarhus@secure.capio.dk
Aarhus MR: 8612 1200 / mr.aarhus@secure.capio.dk
Hellerup: 3977 7070 / hellerup@secure.capio.dk
Odense: 6548 7070 / odense@secure.capio.dk
Viborg: 8725 0899 / viborg@secure.capio.dk
Viborg MR: 8725 0890 / mr.viborg@secure.capio.dk
Press inquiries: presse@capio.dk
