Quality in Capio

It is very important to us that the quality of the treatments we provide is high. Quality work is a natural part of daily operations at Capio and is included in all aspects of patient care. On this page you can read about how we continuously work to optimize patient-perceived quality and that we are accredited without comments according to the Danish Quality Model version 2.

Capio's quality organization - a strong foundation for patient safety and quality

At Capio Private Hospital, we work purposefully and systematically to ensure the highest quality in our treatments and processes. A central part of this work is handled by our quality organization, which plays a crucial role in developing, implementing and maintaining our high standards for patient safety and quality across Capio.

What is Capio's quality organization?

The quality organization is built around multidisciplinary meeting forums where representatives from all Capio hospitals meet to discuss reports and evaluate and improve our workflows and patient care. Participants include our hospital managements, company physicians, quality coordinators, medical directors and other key people responsible for quality and patient safety.

Every six months, we meet in a joint quality council. The council's work is based on systematic exchange of experience, where input from our local quality meetings is gathered, processed and translated into concrete initiatives. In this way, we ensure that valuable knowledge from the practice level is brought into play across our units - and thus becomes part of our common foundation.

The Experience Exchange Group (ERFA Group)

The purpose of the ERFA group is to create a common forum for knowledge sharing and experience exchange related to quality and improvement work within nursing and radiology across Capio's hospitals in Denmark. In addition, the group will provide data and observations to the Quality Council.

The group's tasks are defined based on the quality organization's overall annual wheel. In addition, the group's tasks include:

Share experiences on projects, audits and other patient safety initiatives.
To discuss current challenges in quality development in nursing.
To contribute new knowledge and tools for quality improvement.
Act as a continuous space for sparring and support for quality and improvement work.

Accredited without remarks

In May 2022, Capio was accredited without remarks according to the Danish Quality Model (DDKM) version 2 for private hospitals and clinics. This means that Capio fully complies with the requirements set by Danish Regions for quality development and quality assurance. However, in 2021, Danish Regions decided that accreditation should no longer be an element in the contracts entered into, and IKAS's Board of Directors decided to close IKAS at the end of June 2022. For Capio, this does not affect the work with quality and patient safety, none of Capio's initiatives have been stopped on this basis, and we continue to work with quality in a structured way.

We have ambitions to make our quality work even more visible and value-adding for patients, our business partners and our employees. We have a strong focus on the patients' experience of us, and in the future we want to establish an even more inclusive collaboration with our patients, partners and employees in the assessment of both processes and results.

The quality organization must help to

- Support that quality work is an active factor in the general perception of the organization's success and that quality is a priority for all company employees through internal audits and continuous evaluation of selected quality parameters.

- Ensure the best professional level of examination and treatment of both outpatients and inpatients, thus ensuring the highest professional level of all medical care, which must meet international standards.

- Ensure patient safety during examination and treatment as well as all invasive procedures.

- Minimize the risk of adverse events during examination and treatment.

- Ensure the highest level of diagnostics through the use of internationally accepted examination methods.

- Ensure the best patient experience for treatment within the organization.

- Ensure that Capio's hospitals rank among the best achievable results in public authorities' evaluation of the quality of the healthcare organization.

- The organization ranks best in patient satisfaction surveys - both internal surveys and external surveys by government agencies.

- Contribute to making the hospital's quality data visible both publicly and internally to document ongoing quality development in the organization.

Audit reports

Below you will find Capio's inspection reports from the Danish Patient Safety Authority. The reports are also available at stps.dk.

Administrative supervision, Capio Viborg, MR, Feb 2025

Audit report Capio Hellerup, Jan 2024

Audit report Capio Viborg, November 2022

Audit report Capio Viborg, April 2021

Audit report Capio CFR Aarhus, February 2020

Audit report Capio CFR Lyngby, Gynecology, November 2019

Audit report Capio CFR Lyngby, Urology, November 2019

Audit report Capio Gildhøj, March 2023

Registration in Clinical Quality Databases under the Healthcare Quality Institute (formerly RKKP databases)

Capio registers in the databases, which aim to shed light on the quality of healthcare and contribute to improving healthcare efforts and results.

The databases are based on the individual patient pathway and contain information about defined groups of patients with specific diseases and/or groups of patients who have received specific treatments.

In Clinical Quality Databases under the Health Care Quality Institute (formerly RKKP databases), the work with the databases is divided into disease areas. Here you can find the latest annual reports for the databases Capio registers in.

Danish Hernia Database

Danish Anesthesia Database

Danish Hip Arthroplasty Register

Danish Knee Arthroplasty Register

Danish Cruciate Ligament Register

Danish Shoulder Alloplastic Register

Danish Hysterectomy and Hysteroscopy Database

Danish Urogynecological Database (DugaBase)