LUP survey 2021
Capio performed very well in the latest LUP survey, LUP 2021. Especially among inpatients, we are above the national average on 31 of the 33 parameters. We greatly appreciate the patients' fine assessment of our hospital and work and are both happy and proud of the results of the survey.
As far as the outpatient survey is concerned, the Corona pandemic and the resulting busyness and restrictions have continued to be felt by our patients. There are a number of key points we want to work on so that both our patients and their relatives have a good and satisfactory experience when they visit one of our hospitals.
We have worked with signage and with the reception of our patients to ensure that all patients feel welcome.
We are continuously working on behavior so that our patients feel that we have the time needed to deal with their specific issues.
And we will do our best to ensure that both patients and relatives are even more involved in the decision-making process in relation to treatment.
Our focus going forward
It is clear to us that the 2021 LUP survey was conducted during a period when we were extraordinarily busy at our hospitals, especially for outpatient care. However, it is important to us that our service is the same in both inpatient and outpatient departments. Therefore, Capio's Quality Council has initiated work on the LUP survey's focus points for the organization, with a particular focus on two key things: To show calmness around the patients' course and to optimize our information to patients, both through dialogue and written material.